Coaching Actuaries

COVID-19 Updates

My test has been postponed...

If your scheduled exam has been postponed, we are providing a complimentary subscription that matches your current subscription. Please email

For fastest results, when you email us, please provide your CA account email and proof that your exam was postponed.

My test has NOT been postponed...

If your test has not been postponed, we wish you good health and success on your exam. Rest assured if your test is postponed, we are here to help.

Support Requests

Due to the high volume of emails and calls support has been getting, we have put together the following FAQ.

We expect it will answer most of your questions but if you still have questions, please contact support.


Answers to Commonly Asked Questions


The complimentary subscription is designed to help users whose exams were most directly and disruptively impacted. If you had a subscription that is currently expired or you were not registered for a postponed exam, you aren't eligible for a free subscription.


One of the most significant things you can exercise direct control over your life during these uncertain times is sticking to your study plan! While this is disruptive to all of us, this is an obstacle we can overcome. Stay the course. Keep studying.

If you have a subscription for an upcoming exam and are registered to take it, we have you covered if it is postponed. We will give you a free subscription to match your current one. We're here to get you through this.


We're here to help. You are eligible for a complimentary subscription that matches your current subscription. Email the email address on your account, proof of exam postponement/cancellation, and when you want your free subscription activated.

Keep in mind that we get a lot of requests. We will reply and help you as soon as we can.

Prometric Update: SOA Exams Are Essential

Prometric has determined that SOA exams are classified as essential. However, there are a few limitations. Additionally, all exam takers should review the SOA COVID Exam Guidelines to best understand their situation.

  • This only applies to areas where Prometric centers are authorized by local authorities to stay open.
  • Prometric has instituted a number of social distancing guidelines which will reduce capacity for testing. This means that even where the sitting will proceed as scheduled overall, some users who are scheduled will likely have their individual sittings postponed.
  • If your appointment is cancelled, you should receive an email notification from Prometric. If you do not receive a cancellation notice or any other communication from Prometric, current guidance states that you should assume your test is still on. You can confirm your sitting at the Prometric site here, but keep in mind your confirmed status may change at any time.
  • As with the other exams postponed thus far, if you were scheduled to take an affected exam and your sitting is cancelled or postponed, we are providing a complimentary subscription that matches your currently active subscription. You can use it at any time between now and the next scheduled exam sitting. Email


At Coaching Actuaries, the health and well-being of our students, their faculty, and our employees is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to assisting however we can.

Although we’re fortunate enough to offer all of our products and services online, we understand that there may be instances where students and faculty find themselves near classrooms, testing facilities, and communities that are either closed or at a higher risk of exposure.

In order to monitor the best options for you, we encourage you to get the latest updates on your next exam from the exam provider. Here are some links that may be helpful: